Trust & Safety
Every safeguard, explained clearly.
You're trusting us with your money before you ever see the product. Here's exactly what happens to protect you at every step.
How we verify suppliers
No supplier sells on Sabbi until they pass every one of these checks.
Application review
Every supplier submits business details and product history before they're considered.
Track record check
We check for a real, verifiable history of fulfilling orders, not just a storefront.
Ongoing monitoring
Suppliers stay verified only as long as they keep meeting our standards, not just at signup.
How your payment is protected
Your money doesn't reach the supplier the moment you pay.
Pay securely in the app
Pay with MoMo or Orange Money, directly in the Sabbi app. Card payment is coming soon.
Funds held until confirmed
Your payment is held securely while your order is processed and shipped.
Released only when you're satisfied
The supplier is paid once your order is confirmed as received and as described.
If something goes wrong
You're not stuck arguing with a stranger over WhatsApp.
Open a dispute in the app
Tell us what happened: order didn't arrive, wasn't as described, or anything else.
We review your case
Our team looks at the order details, tracking, and your evidence before deciding.
Get a resolution
A refund, replacement, or other resolution, depending on what's fair for your case.
